Can I purchase items not listed on your site?
If you’re searching for a specific item not listed on our website, don’t hesitate to get in touch with us. Chances are, we can locate the product you require. Please be aware that we can only source items from manufacturers already in our inventory. Occasionally, if the item has been discontinued, we may suggest a suitable alternative from our current selection. To inquire about pricing and availability, please reach out to us using the contact information provided. Please anticipate a 2-3 day response time for quotes on these items.
Do you drop ship?
To ensure you receive your orders promptly, we may opt for drop shipping when appropriate. While the majority of orders typically ship from our warehouses in San Diego, Riverside, Los Angeles, and Sun Valley there are instances where a supplier may have an available item that can reach you more quickly, prompting us to utilize drop shipping.
Is there a nearby local distributor where I can purchase it?
Currently, our presence is limited to San Diego, Riverside, Los Angeles, and Sun Valley. All items will be shipped directly to your location.
Where is APFS.com located?
SupplyHouse.com’s main office is Sun Valley, CA. We also have three additional distribution centers located in San Diego, Riverside, and Los Angeles.
Where does my order ship from?
The majority of orders will be dispatched from our warehouses located in San Diego, Riverside, Los Angeles, and Sun Valley. In certain instances, we may expedite delivery by shipping items directly from the supplier.
Can I change my order once it’s been placed?
Certainly. You can make edits online by following the link included in your confirmation email or by accessing your Order History within your account. Please keep in mind that after an order has been processed, we may have limited flexibility in accommodating your requested edits. If you encounter any difficulties in updating your order, kindly reach out to us, and we will gladly assist you with any necessary returns or new orders.
Can I place an order outside of your office hours?
Certainly. You can make online orders 24/7. Our customer service team is accessible by phone during the following hours:
- Monday to Thursday: 5am–4:45pm
- Friday: 6am–4:45pm
- Saturday: 6am–2:45pm
- Sunday: 6am–2:45pm